Privacy Policy – Rowlett Water Damage Restoration Pros

Privacy Policy For Our Water Restoration Company

Who We Are

This policy belongs to Rowlett Water Damage Restoration Pros, a company providing water, fire, and mold restoration services. We operate in Rowlett, TX. This document explains how we handle your personal details when you use our website, https://waterdamagerestorationrowletttx.com/.

We are committed to protecting the privacy of our clients and website visitors within the Rowlett, TX service area. This policy covers how your information is gathered, what we use it for, and the steps we take to keep it safe.

Information We Collect

We collect information you provide directly to us, such as your name, address, and details about your property loss when you request an estimate or service. This also includes job details, notes, and photos related to the restoration work. We gather device and usage data automatically when you visit our website, including your browser type and pages viewed.

We use basic cookies or similar tools to understand site traffic. We may also receive necessary information from service partners or your insurance company to help us complete the job effectively.

How We Use Information

We use your information primarily to deliver our restoration services. This includes scheduling crews, providing accurate estimates, processing billing, and preparing detailed insurance documentation for your claim. We rely on the data for safety protocols and quality control checks on the job site. We use usage data to improve our website and customer support.

Information may also be used to prevent fraud and to comply with any legal requirements applicable to our business operations as a restoration company.

Cookies and Similar Technologies

Cookies are small text files placed on your device by a website. We use them for basic functions like remembering your preferences or analyzing how people use our site. This helps us see which pages are most helpful.

The cookies we use are usually functional or analytical. You can limit or clear cookies using your browser settings. However, please note that if you disable certain cookies, some parts of our website may not function or display correctly.

Sharing and Disclosure

We do not sell your personal information. We only share information when necessary to perform the services you requested. This includes sharing necessary property details with our vetted service partners or subcontractors who assist in the restoration. We will share claim-related data with your insurer with your explicit permission.

We may also disclose information to our payment processors, for compliance and safety needs, or if legally required by a court order or government request.

Data Retention

We keep your records for as long as needed to run our business, provide services, and meet certain legal requirements. For example, tax and safety regulations require us to keep some records for several years.

Insurance claims and reconstruction warranties also mean we must keep documentation longer. The specific retention periods depend on the type of document and applicable law, but we regularly review our data to dispose of older, unneeded information securely.

Your Choices and Rights

You have practical options regarding your information. You can ask us to access or update the personal details we hold about you. You can also request the deletion of your information in certain situations, though legal and operational needs may limit this. You can manage cookies through your browser settings. To submit any formal request regarding your data, please send a detailed, written letter to the postal address listed in the Contact Us section.

Security

We maintain reasonable technical, physical, and administrative safeguards to protect your personal information from unauthorized access or misuse. This includes restricted access to sensitive systems and regular employee training on data privacy.

While we take strong steps to secure your data, it is important to understand that no method of storage or transmission over the internet can be guaranteed to be one hundred percent secure.

Children’s Privacy

Our services and the website, https://waterdamagerestorationrowletttx.com/, are intended for use by adults or authorized property representatives. We do not knowingly collect personal information from anyone under the age of thirteen.

If we learn that we have unintentionally collected data from a child under thirteen, we will take reasonable steps to delete it quickly.

Data Transfers

We primarily process data within the United States. However, we may use technology vendors or service providers located outside of Rowlett, Texas. In these cases, your data may be processed in other locations.

Rowlett Water Damage Restoration Pros uses reasonable contractual and security measures to ensure that your information receives a consistent level of protection when it is transferred.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, the revised version will be posted directly on this page.

We encourage you to review this page periodically. Your continued use of the website after any changes are posted means you accept the new terms of the policy.

Contact Us

For any questions about this Privacy Policy or to submit a formal data request, please send a written letter to the following address:

Rowlett Water Damage Restoration Pros 3370 Lakeview Pkwy #4, Rowlett, TX 75088, United States

Definitions

• Personal Information: Facts that can identify you, like your name, address, or email.

• Processing: Any use of personal information, including collecting, storing, or deleting it.

• Service Providers: Outside companies or people who help us operate our business, like subcontractors.=